Refund policy

At Movaro, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or eligible for return under the conditions below, you may request a return within 7 days of receiving your order.

1. 7-Day Return Policy

You may request a return within 7 days of delivery.

To be eligible for a return:

Your return request must be submitted within 7 days of receiving your order.
The product must be in its original condition.
The product should be unused, except for reasonable inspection to identify a defect.
Original packaging, accessories, manuals, and included items should be returned where applicable.
The product must not have been damaged through misuse, accidental damage, or unauthorized modification.

For hygiene and safety reasons, certain products may not be eligible for return once used, except where the product is defective, damaged on arrival, or incorrectly supplied.

2. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible.

We may request photographs or a video showing the product, its packaging, the damage or defect, and your order details.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable requirements.

3. Incorrect Product Received

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verifying the issue, we will provide return instructions and arrange an appropriate resolution.

4. Change of Mind

If you change your mind after receiving your order, you may request a return within the 7-day return period, provided the product meets our return conditions and is unused, undamaged, and in its original condition.

For change-of-mind returns, the customer may be responsible for return shipping costs, where applicable.

5. Non-Returnable Situations

A return may not be accepted if:

The 7-day return period has expired.
The product has been damaged through misuse or improper handling.
The product has been modified or tampered with without authorization.
Required accessories or components are missing.
The product shows excessive signs of use.
The issue results from normal wear and tear.

These conditions do not exclude valid claims for defective, damaged, or incorrectly supplied products.

6. How to Request a Return

To request a return, please contact our customer support team and provide:

Your order number
Your full name
The phone number used when placing the order
The reason for your return
Photos or videos of the issue, if applicable

Please do not send any product back before receiving return instructions from Movaro.

Returned products may be inspected to confirm eligibility.

7. Refunds

If your return is approved for a refund, we will process it after the returned product has been received and inspected.

For Cash on Delivery orders, we may request your bank account or other appropriate payment details to issue an approved refund.

The time required for the refund to reach you may vary depending on the payment method and financial institution.

8. Exchanges and Replacements

Exchanges and replacements may be offered where appropriate and are subject to product availability.

If the original product is unavailable, we will discuss an appropriate alternative or refund, as applicable.

9. Return Shipping Costs

If a return is due to an incorrect product, confirmed damage on arrival, or a confirmed product defect, Movaro will provide appropriate instructions regarding return shipping costs.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests cannot be guaranteed once an order has been processed, packed, or shipped. If your order has already been dispatched, our return policy may apply.

11. Delivery Inspection

We recommend inspecting your parcel upon delivery. If you notice visible damage to the packaging or product, please take photographs or videos and contact our support team promptly.

12. Contact Us

For return, exchange, or refund inquiries, please contact Movaro through the contact information published on our website.

Website: https://movaro.online

Please include your order number in all communications so we can assist you efficiently.

Important Information

Movaro reviews return requests individually in accordance with this policy and applicable consumer protection laws. Nothing in this policy limits any rights you may have under applicable law.